We accept a variety of payment methods, including credit cards, PayPal and bank transfers.
Please note that the payment methods available may vary depending on location and currency.

After you have ordered your web hosting account, you will receive a confirmation email with all the necessary information to activate your account. You can then configure your domain, upload files and start building your website.

The reason for this is quite simple: we have decentralized our order process. This means that if you place an order at one location and register at the same time, you are only registered at that location. This is much more advantageous for data protection reasons and also brings some organizational advantages.

For technical reasons, it is not possible to offer email mailboxes at every location, i.e. you cannot send or receive emails at this location. If you need email mailboxes, please switch to a location that offers this option.

For capacity reasons, the number of domains is limited at some locations. This means that you can only create a certain number of domains in the Web Control Panel at these locations. If you want to create more domains than are available at this location, please switch to another location.

These servers have a higher performance than the average server and are intended for more complex web projects or websites.

This seal means that the servers are largely powered by renewable energy and have a high energy efficiency status. This is a very important criterion, especially in today's world, and we will try to operate other locations in an environmentally friendly and regenerative way.

Depending on the performance of the server, the calculated performance (CPU and RAM) is displayed here and divided into four areas: low, standard, extreme and high. This should help you find the ideal server for your project or website.

Yes, you can move your existing website to our hosting service. We offer free website migration support to make the move of your website seamless and without downtime.

Yes, we offer a variety of website building options, e.g. AGXL Builder² (currently in re-build phase), baukasten.site², editor.rocks² or SitePad Website Builder¹ (own paid subscription required) as well as the ability to install popular content management systems such as WordPress, Joomla¹ and Drupal¹ with just one click. We also offer online shop systems such as Magento¹, PrestaShop¹ or OpenCart¹.
¹Please note that these are not available at all server locations. ²Proprietary product of AGXL Limited.

Yes, simply contact our support team and we will get in touch with you to discuss how we can turn your ideas into results. We will of course provide you with a free quote and discuss all eventualities with you.

Yes, we guarantee a high uptime for our servers. Our goal is to ensure an uptime of at least 97%. However, should unexpected outages occur, you are welcome to contact our support team and we will find a solution.

We offer flexible upgrade options that allow you to easily switch to a larger hosting plan at any time to meet the growing needs of your business. Simply contact our support team to upgrade your plan.

Yes, we offer free unlimited SSL certificates to ensure the security of your website and increase the trust of your visitors.

Our support team is available every day to help you with any questions or problems you may have. You can reach us via email, live chat (currently limited) or by phone. We endeavour to help you quickly and efficiently.

Yes, we offer a 30-day money-back guarantee on our hosting services. If for any reason you are not satisfied with our service, we will gladly refund your money, no questions asked. And it gets even better: we offer you the opportunity to test each of our paid web hosting packages for three days free of charge and without obligation and then decide whether you trust us.

We support a wide variety of websites, including blogs, corporate sites, online shops and more. As long as your website adheres to our Terms of Service and does not contain illegal, pornographic or content that violates our policies, you are welcome to host it.

Further information

Yes, we perform regular backups of your data to ensure that your website and data are secure. You can also perform manual backups via your control panel for added security.

Once your web hosting account has been set up, you will be given access to a control panel (e.g. cPanel, DirectAdmin, FASTPANEL or Plesk), which you can use to upload files via the file manager. Alternatively, you can also use an FTP (e.g. FileZilla, WinSCP, Termius or Cyberduck) connection to upload your files to the server.

A change of server location is only possible after the term of your existing web hosting package has expired. You can then easily migrate your website or web project to the new server location. We are happy to help you with this too.

Yes, that is possible. This can even be a great advantage if you want to quickly make your website or web project available to different customers in different locations. There are various techniques for this. Please note, however, that you will then have to subscribe to a separate web hosting package for each location.

No, this is currently not possible as we do not yet offer domain registration or transfer. Register a domain with any domain name registrar and point it to our server via name server or A-record. You will find this information in the set-up e-mail. You are also welcome to visit our partner site XL-Domains, where you can obtain free domains.

If you wish to cancel your web hosting account, you can do so at any time via our Cloud Control Panel or by contacting our support team. Please note that a cancellation period or cancellation fee may apply in accordance with our Terms and Conditions.